Refund Policy

Refund Policy Last Updated: January 1, 2026

We at MenuRepo want you to get a chance to assess the platform before you entrust your money on a paid subscription. Our free trial, where available, is designed to allow you to use and try out the Services, access key functionality, determine whether it meets your needs as a restaurant or food-service business, and make an informed decision.

This Refund Policy applies to free trials and paid subscriptions, promotional purchases, billing issues, unauthorized transactions, technical problems with the Services or systems (to the extent legally required), and statutory refund rights.

Take your time to read this Refund Policy prior to making any purchases of a paid MenuRepo subscription.

When you make a purchase, you agree that you have read the relevant plan, pricing, subscription terms and this Refund Policy (subject always to any rights that may not legally be excluded under applicable law).

New Customers are eligible for a free 30-day trial of a MenuRepo plan or promotional offer where available.

The trial allows you an opportunity to put the platform through its paces before committing to a paid subscription.

During the trial, you are encouraged to: Explore the MenuRepo features available within your plan; Create, edit, and test menus; Try available templates and design tools; Check digital menu and display capability; Trial the platform with your business data; Evaluate if the features offered align with your business needs; and Check if the value of the selected MenuRepo plan is right for your company.

There may be limitations or exclusions applicable to a free trial, including that eligibility, promotional terms, account status and other conditions associated with the related offer will determine its availability and coverage.

Free Trial: A free trial is a useful tool and does not create any automatic right to continue using paid features without cost after the applicable free trial period has ended.

Upon opting to make any payment related to a MenuRepo subscription that applies after the applicable trial period ends, it is your responsibility to examine the plan, price and other subscription information, billing information and terms of service before purchasing an annual or monthly MenuRepo subscription.

When you purchase a paid subscription, payments are generally non-refundable, we do not offer any refund.

The trial is to allow you a chance to try the Services before you pay for the Service.

MenuRepo usually will not grant a refund simply because you: Change your mind post purchase; Stop using the Services; Do not use all or a portion of the subscription period; No longer require the Service; Neglect to utilize features included in your plan; or Do not use the account post-purchasing decision.

Subscription and Purchase Responsibility

Prior to completing a transaction that demands payments, you should review the information at checkout or purchase about: Subscription plan; Pricing; Applicable billing period; Any promotional pricing available; Trial terms; Taxes or charges due and applicable; Available features; and Cancellation or refund conditions of that particular plan.

Unused Subscription Time is Non-Refundable

For instance, if you buy a subscription and then decide that you no longer need the Services, stopping using the platform does not by itself give rise to a right to get the remaining time of your subscription back.

This policy exists because we allow customers a chance to test the platform (where applicable) before having to enter into any payment arrangements.

If you have any questions related to refund, billing, payment, subscription or transaction status then write us at CONTACT MENU REPO - info@menurepo.com

Please submit relevant transaction information to help us properly investigate your request: MenuRepo account email; Transaction date; Payment or entrepot reference; Invoice or receipt information (if applicable); Issue description, and Other details necessary to identify the transaction.

Any detail that you can provide will help to keep all delays regarding your request to a minimum.

The goal of MenuRepo is to address real billing queries fairly, consistently and transparently.

Requests will be reviewed based on relevant purchase data, account history, applicable subscription terms, promotional terms and conditions, payment information, technical context and other applicable law.

MenuRepo may change this Refund Policy from time to time. For example, if MenuRepo changes its Services, subscription models, payment practices, promotional structures, or business operations, the company may update these rules accordingly in compliance with applicable law.

When we update our policy, the updated version will be posted with a new effective date on the applicable website.

The revised policy will be applicable from the effective date as mentioned in the updated policy, unless applicable law prohibits retroactive changes.

To this end, customers are encouraged to review the latest Refund Policy prior to making new purchases.

Please read this Refund Policy in conjunction with the MenuRepo Terms and Conditions (available at https://menurepo.com), any terms specific to your subscription or purchase, and any other specific promotion relating to a product or service purchased from us.

If an applicable agreement contains provisions addressing a particular transaction, those provisions may govern to the extent expressly incorporated in the purchase and legally enforceable.

For queries regarding refunds, payments, billing problems, subscriptions or transactions, contact: MenuRepo / Hiloly Software Email: info@menurepo.com

The goal of MenuRepo is to give customers the ability to review its Services, know the commercial terms that apply, and decide whether or not they want to make a purchase. MenuRepo Hiloly Software